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Integrated service responses

Collaborative, coordinated responses between community, government agencies and non-government domestic and family violence and other support services will strengthen responses to victims and their families, and provide opportunities for people using violence to stop their abuse.

The integrated service response trials are being developed and implemented as part of the Queensland Government's response to recommendations 9, 74, 75, 76, 77, 78, 79, 80, 82 and 83 in the Not Now, Not Ever report.

Integrated service response trials

The Department of Communities, Child Safety and Disability Services is leading work across government and the community to design and test holistic and integrated approaches to improving the safety of victims and their children and holding perpetrators to account for their violence.

Integrated service response trials are underway in three locations:

  • Logan/Beenleigh (urban location)
  • Mount Isa (regional city location)
  • Cherbourg (discrete Indigenous community location).

The trials focus on how service systems can work together in a timely, structured, collaborative way to ensure people affected by domestic and family violence receive quality and consistent support. The Cherbourg trial has been co-designed to provide a culturally-specific integrated response to domestic and family violence that is tailored to the needs of that community.

As part of the integrated service response, multi-agency high risk teams have been established in all trial locations, and have been operating in Logan/Beenleigh since January 2017, and in Mount Isa and Cherbourg since August 2017. These teams consist of officers from all agencies with a role in keeping victims safe and holding perpetrators to account — including police, health, corrections and domestic violence services — collaborating to provide integrated, culturally appropriate safety responses to victims and their children who are at high risk of serious harm or death.

The Queensland Centre for Domestic and Family Violence Research has been commissioned to evaluate the three trials.


In 2017–18, three new integrated service responses in Brisbane, Ipswich and Cairns will join the trial sites. Planning and co-design at these locations is currently underway, with high risk team referrals to start in early 2018.

A further two integrated service responses will commence in 2018–19.

Supporting resources

The Department commissioned Australia’s National Research Organisation for Women’s Safety (ANROWS) to develop a suite of tools to support the integrated service responses. This includes a common risk assessment and safety management framework for high risk cases and  supporting professional resources. The framework and resources are currently being used at the trial sites and new locations.

The integrated service responses are also supported by amendments to the Domestic and Family Violence Protection Act (2012) which enabled new information sharing provisions. These came into effect  in May 2017. The new provisions enable key government and non-government entities to share information that will help assess and manage serious domestic and family violence threats.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.