Tools and resources - Department of Communities, Child Safety and Disability Services (Queensland Government)

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Tools and resources

A suite of resources has been created to support organisations, service users, families and carers to actively participate in the quality system.

Resources

Quality Pathway kit for service providers

The department has developed an information kit to assist service providers understand and implement a quality system, work through the review process against the standards and implement continuous improvement. The kit includes a series of ten information sheets which cover the five key steps in achieving certification under the HSQF. The information sheets can be read separately or together in the Quality Pathway kit (PDF, 985 KB) Quality Pathway kit (RTF, 384 KB).

To complement these resources, the Queensland Council of Social Service (QCOSS) has developed an on-line eTraining course that enables service providers to work through the Quality Pathways Kit through online modules. After viewing the materials and completing the self-check quizzes, service providers can download a certificate of completion.  The HSQF Quality Pathways eTraining course can be accessed on Community Door.

Tools

QCOSS resources and support

The Queensland Council of Social Service (QCOSS) is providing a range of supports to assist the sector to implement and embed the HSQF. These supports are primarily targeted at organisations funded under the Community Services and Child and Family funding streams. QCOSS supports include:

  • One-on-one or small group support – to assist organisations that are new to HSQF to implement a quality system and prepare for their quality assessment activities. Organisations can self-refer using the Online referral form for access to QCOSS support or be referred by their departmental contract officer.
  • A range of HSQF specific information and resources available on-line through the Community Door website – this includes the HSQF Quality Pathways eTraining coursepolicy and procedure templates that can be downloaded and customised by organisations and a range of other information resources.
  • Video interviews with service providers talking about their experiences of implementing the HSQF on the StudioQ website.

For further information contact QCOSS’s Human Services Quality Framework team:

Phone: (07) 3004 6900
Website: QCOSS Community Door

Other relevant websites

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.