Implementation progress and updates - Department of Communities, Child Safety and Disability Services (Queensland Government)

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Implementation progress and updates

Updated HSQF Resources

These resources replace previous versions. Service providers are encouraged to review the new resources, which are available on the HSQF website, and contact the HSQF team with any questions.

Community Services and Child and Family funded services

The second phase of the HSQF roll-out commenced from 1 July 2015 and applies to organisations funded to deliver community services and child and family support services. Roll out is nearing completion with most organisations due to complete their quality assessment activites by January 2018.

Information about the different assessment methods of demonstrating compliance with the HSQF and how they apply to different services is outlined in the Human Services Quality Framework (PDF, 1.2 MB) Human Services Quality Framework (RTF, 647 KB) Version 4.0.

An overview of the Phase 2 transition plan and the full range of resources and supports available are detailed in the HSQF Transition Plan (PDF, 349 KB) HSQF Transition Plan (RTF, 64 KB) for community services and child and family support services.

Child Protection Placement Services in-scope of licensing

Providers of placement services required to be licensed, under the Child Protection Act 1999 (PDF), are are required to achieve and maintain HSQF certification. The HSQF audit report and outcomes are used  by the department to inform a license application decision.

Once certified under the HSQF, the department will invite the service provider to apply for an organisation care service licence. This licence application will cover all of a service provider's Queensland care services, covered by the HSQF certification, regardless of location or service delivery type.

Further information about the relationship between HSQF and Child Safety Licensing is detailed in the HSQF frequently asked questions - transition for child safety licensed care services (PDF, 400 KB) HSQF frequently asked questions - transition for child safety licensed care services (RTF, 81 KB). For information regarding licensing please refer to Child Safety Licensing.

Queensland Community Care service providers

To reduce duplication for providers that deliver both disability services and Queensland Community Care services, the department will, as a general rule, accept HSQF certification for disability services as evidence of compliance.

Organisations can also provide relevant current accreditation or certification such as the Home Care Standards (Australian Government), as negotiated with Queensland Community Care.

For further information, please contact the Queensland Community Care Contract Management team on (07) 3109 7003 or email:

Disability service providers and the National Disability Insurance Scheme

The Queensland Government is committed to ensuring that Queenslanders with disability continue to be protected by a robust quality and safeguards system during transition to the National Disability Insurance Scheme (NDIS).

The Australian Government, in partnership with states and territories, has designed a national quality and safeguards framework as part of the NDIS. The national framework will mean that people participating in the NDIS can expect consistent standards and safeguards wherever they live in Australia. Further information about the national quality and safeguarding framework is available from the Australian Government Department of Social services website.

NDIS during transition

Queensland's existing quality and safeguards system will apply to all NDIS providers registered to deliver disability services in Queensland that are prescribed in the Disability Services Regulation 2017. The existing system will apply during the transition to the NDIS or until the national quality and safeguarding framework is implemented.

Registered providers operating in Queensland will need to demonstrate and maintain compliance with the HSQF. Requirements vary depending on the service being provided.

A suite of resources and tools designed to assist providers demonstrate compliance with the HSQF for the purpose of registering with the NDIS can be found on the HSQF NDIS quality assurance requirements for Queensland page. For further information, please contact the HSQF team on (07) 3247 3072, Freecall: 1800 034 022 or via Email:

Women's Shelters

Responsibility for Specialist Homelessness Services for women and children escaping domestic and family violence (women's shelters and non-accommodation support services) has transitioned from the Department of Housing and Public Works to the Department of Communities, Child Safety and Disability Services in response to Recommendation 85(a) of the Not Now, Not Ever Taskforce report.

Services transferred will continue to operate under their current contractual arrangements until notified by the Department of Communities, Child Safety and Disability Services (DCCSDS) about any changes to HSQF requirements.

Any organisations delivering women's shelters that already auspice services subject to the DCCSDS HSQF certification process may include their women's shelters and non - accommodation services into their HSQF audit at their own discretion. Organisations considering this should advise their contract officer.

Subcontracting and HSQF

Organisations that are required to implement HSQF remain liable under their service agreement for all conditions, including HSQF provisions, even if services are subcontracted.  Therefore organisations should ensure that any subcontracting arrangements require the subcontractor to meet the HSQF and other contractual responsibilities applicable to the service being subcontracted.

Examples of HSQF related issues to be included in subcontracts include specifying that HSQF auditors can access subcontracted service delivery sites, interview staff delivering services, and obtain feedback from people using subcontracted services. If the service being subcontracted is only self-assessable under HSQF, the subcontractor’s role and input into the self-assessment needs to be considered and planned.

Organisations providing services through consortiums, local alliances or other collaborative arrangements also need to consider how HSQF requirements will be met.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.