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Self-Assessable - Quality requirements and resources

This information is provided to assist organisations funded under a service agreement with the department that are required to demonstrate compliance with HSQF through a self-assessment against the Human Services Quality Standards.

Self-assessment generally applies for non-direct service delivery and/or to universal or low-intensity service delivery and where the level of departmental investment meets a set threshold. The Human Services Quality Framework (PDF, 1.2 MB) Human Services Quality Framework (RTF, 633 KB) Version 4.0 details the service types that are self-assessable. The funding threshold for self-assessment is described below.

Organisations in this category undertake a self-assessment to rate their performance against the Human Services Quality Standards. Self-assessment indicates that standards are being met and identified improvements are being implemented.

Organisations should use the department's self-assessment resources, available below, to complete their self-assessment. Guide to Self-Assessment and Continuous Improvement - Self-Assessable Organisations (PDF, 1.1 MB) Guide to Self-Assessment and Continuous Improvement - Self-Assessable Organisations (RTF, 313 KB) provides detailed information about how to complete a self-assessment.

Funding Threshold for Self-Assessment

Organisations delivering services that would normally be in-scope for certification (as detailed in the Human Services Quality Framework Version 4.0), which receive total annual defined-term/ongoing funding that falls within the funding threshold for self-assessment outlined below, will only be required to undertake a self-assessment. These organisations are not required to complete an independent third-party audit.

The funding threshold for self-assessment is reviewed annually considering factors such as departmental indexation. Organisations that receive funding less than the threshold for self-assessment are generally exempt from demonstrating compliance with HSQF.

Demonstration method Funding Thresholds

Total annual defined-term/ongoing funding for services in-scope for certification

2015-16 2016-17  2017-18
Not required to demonstrate compliance Less than $20,000 pa Less than $21,000 pa Less than $21,500 pa
Self-assessment $20,000 up to $120,000 pa $21,000 up to $124,000 pa $21,500 up to $127,000 pa
Independent audit and certification More than $120,000 pa More than $124,000 pa More than $127,000 pa

Additional notes about the funding threshold for self-assessment:

  • The threshold does not apply when organisations deliver service types that are subject to specific regulatory requirements including child protection placement services in-scope of licensing, disability services using restrictive practices and domestic and family violence perpetrator intervention programs. These services are required to be certified regardless of the funding level.
  • The thresholds outlined above apply to funding for services that would normally be in-scope for certification. Organisations with funding that meets the threshold for self-assessment, which receive additional funding for service types that are self-assessable, will only be required to undertake self-assessment. For example, an organisation that receives funding of $90,000 for Targeted Family Support Services (in-scope for certification but meets funding threshold for self-assessment) as well as funding of $120,000 for a Neighbourhood Centre (self-assessable), will only be required to undertake a self-assessment. The Human Services Quality Framework (PDF, 1.2 MB) Human Services Quality Framework (RTF, 633 KB) Version 4.0 provides information about the demonstration methods applicable to all services.
  • The thresholds do not apply to NDIS services. Providers registering to deliver prescribed disability services in Queensland for the NDIS that are not already certified under HSQF or have not received approval under another quality system, must complete an initial self-assessment against HSQF to fulfil the National Disability Insurance Agency (NDIA) registration requirements. However, NDIS providers then need to achieve certification under HSQF within 18 months of their date of approval as a registered provider with the NDIS. NDIS specific self-assessment resources available must be used by these providers.

Resources

Tools

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