Supporting families earlier

The Department of Communities, Child Safety and Disability Services is progressing a range of initiatives to build a new child and family support system where vulnerable families have access to high-quality services at the right time to help them care for their children.

Children and young people will be at the centre of the new system, with supported and supportive parents, families and communities.

Family and Child Connect

In most circumstances, children are best cared for by their own families, and sometimes families need support to safely care for their children at home, without unnecessary intervention by Child Safety.

In January 2015, new community-based services, known as Family and Child Connect, were established across Queensland to support families who are at risk of entering or re-entering the child protection system.

Families who find themselves in need of support can contact Family and Child Connect for assistance. If professionals (such as teachers, health workers and police) or members of the community have concerns about a child’s wellbeing, they can also refer the family to Family and Child Connect for information and advice, instead of Child Safety.

A senior child safety officer is based at each Family and Child Connect to assist with identifying and responding to those concerns that may require intervention by Child Safety.

Family and Child Connect leads a local alliance of government and non-government services within the community to ensure that vulnerable families receive the right mix of services at the right time.

Family and Child Connect are now operating in the following locations:

  • Beenleigh/Bayside (service provided by The Benevolent Society)
  • Brisbane North, South and South-West (service provided by Kurbingui Youth Development, Indigenous Family & Child Support Services and Mercy Community Services)
  • Browns Plains/Beaudesert (service provided by Mercy Community Services)
  • Cairns, including 13FAMILY calls from Cape York/Torres Strait (service provided by Act for Kids, Community Services Tablelands, Community Support Centre Innisfail and Warringu Aboriginal and Torres Strait Islander Corporation) 
  • Gold Coast (service provided by Act for Kids)
  • Ipswich (service provided by Kummara Association)
  • Kingaroy, including Cherbourg (service provided by South Burnett CTC)
  • Logan (service provided by The Benevolent Society)
  • Mackay (service provided by Act for Kids, C&K and Girudala Community Co-operative Society)
  • Maryborough/Bundaberg (service provided by Churches of Christ Care)
  • Moreton Bay (service provided by Mercy Community Services)
  • Mount Isa/Gulf (service provided by Save the Children in partnership with Gidgee Healing)
  • Rockhampton/Gladstone/Emerald, including Woorabinda (service provided by UnitingCare Community)
  • Roma (service provided by Lifeline Darling Downs)
  • Sunshine Coast including Gympie (service provided by Act for Kids)
  • Toowoomba (service provided by Mercy Community Services)
  • Townsville (service provided by Mercy Community Services/Palm Island Community Company).

For more information, or to locate the nearest service, call 13FAMILY (13 32 64) or go to the Family and Child Connect website.

Resources:

[ Return to top ]

Intensive Family Support services

Family and Child Connect is supported by significant new investment in Intensive Family Support services.

These services work with vulnerable families who have more complex needs to ensure they receive the necessary support before Child Safety intervenes.

Intensive Family Support services are now operating in the following locations:

  • Beenleigh/Bayside (service provided by The Benevolent Society)
  • Brisbane North (service provided by Act for Kids)
  • Brisbane South and Brisbane South-West (services provided by Churches of Christ Care)
  • Brisbane South and Brisbane South-West (indigenous services provided by Aboriginal and Torres Strait Islander Community Health Service)
  • Browns Plains/Beaudesert (service provided by Youth and Family Services Logan)
  • Bundaberg (service provided by Churches of Christ Care)
  • Cassowary Coast/Mission Beach/Innisfail/Tully (service provided by Community Support Centre Innisfail)
  • Gladstone and Emerald (services provided by Uniting Care Community)
  • Gold Coast (service provided by Act for Kids)
  • Ipswich (service provided by Mercy Community Services)
  • Logan (service provided by UnitingCare Community
  • Mareeba/Atherton Tablelands (service provided by Community Services Tablelands)
  • Mackay (service provided by Churches of Christ Care)
  • Maryborough (service provided by Act for Kids)
  • Moreton Bay (service provided by Churches of Christ Care)
  • Mount Isa/Gulf (service provided by Save the Children in partnership with Lifestyle Therapies and Training Solutions)
  • South Burnett/Kingaroy (service provided by South Burnett CTC)
  • Toowoomba and Roma (service provided by Act for Kids)
  • Sunshine Coast (service provided by United Synergies)
  • Toowoomba and Roma (services provided by Act for Kids)
  • Townsville (service provided by Act for Kids).

[ Return to top ]

Stocktake of family support services

At the heart of the new child and family system will be a greater mix of services tailored to support vulnerable children and families before their problems escalate to intervention by Child Safety.

To ensure that the right services are offered at the right time to families in need, a stocktake of existing government and non-government family support services was conducted to identify the services that were available at the time, and where there were gaps or duplication.

The purpose of the stocktake was to guide future investment in a new and integrated suite of family support services for families that is responsive, accessible and effective.

More information about the stocktake of family support services can be found on the Publications portal.

[ Return to top ]

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.