Information for disability providers - Department of Communities, Child Safety and Disability Services (Queensland Government)

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Information for disability providers and businesses

The NDIS is expected to inject approximately $4 billion annually into the Queensland economy once it is fully implemented in 2019, creating a wide range of opportunities for new and established businesses. This growth will create significant opportunities for the disability sector and the wider business community across Queensland.

The NDIS market will be significantly different to the current disability service system, and to be ready for the NDIS organisations need to:

  • understand what supports people want to purchase, and decide what supports their organisation will offer
  • understand how to attract people with disability to choose their organisation to deliver supports, and how to retain customers
  • have a plan to be able to deliver viable services, based on a good understanding of costs, and develop realistic and competitive prices for services
  • have business and financial systems that can manage the new ways organisations are paid for delivering support
  • have systems to manage staffing in response to potential ebbs and flows in demand and flexibility in the ways customers want services delivered.

Support for Organisations

The Queensland Government is investing in, and delivering initiatives to support Queensland service providers and businesses to build their capacity to respond to NDIS participants.

Free advice and support is available to organisations from National Disability Services (Queensland). They are delivering provider readiness workshops; establishing regional transition network groups; and are available for one-on-one business coaching sessions where required, including for Aboriginal and Torres Strait Islander providers.

Contact National Disability Services on or visit to check for upcoming events in your area.

Connections Inc are available to help Aboriginal and Torres Strait Islander communities to get NDIS ready and are establishing community mentors to help facilitate local training and business development. They are focussing work in areas including Cherbourg, Woorabinda, Thursday Island, Cairns, Mossman, Yarrabah, Wujul Wujul, Hopevale and Caboolture.

Contact Connections Inc on or visit to discuss how they can assist your organisations or community.

MDA in partnership with DiverseWerks are available to assist organisations delivering services in culturally and linguistically diverse communities to build capacity to provide culturally appropriate support options under the NDIS. They can provide free training and consultancy to organisations.

Contact MDA on or visit

The NDIS Sector Development Fund was established to support the substantial changes required in the disability sector to realise a successful support market driven by the choices of people with disability. More information about the NDIS Sector Development Fund and activities undertaken by each state and territory to assist the disability sector are available on the NDIS website.

Tools and resources

A range of tools and resources are available to assist organisations ready their business for the NDIS: 

  • a toolkit to assist organisations to respond to consumer demand under the NDIS - the package includes six resources, addressing different aspects of engaging and responding to consumer demand including assessing the local market, understanding service costs and understanding how to market services to clients.
  • an online Business Development Package developed as part of the Sector Readiness and Workforce Capacity Initiative delivered by the Health and Community Services Workforce Council, in partnership with National Disability Services Queensland
  • Resources developed by Multicultural Affairs Queensland (MAQ) to support organisations be responsive to the needs of people from culturally and linguistically diverse (CALD) backgrounds.
  • information about starting, running and growing a business in Queensland is available at Business Queensland.

The Department of Education and Training also offers training to support workforce development in the disability sector.

Transition timeframes

The Bilateral Agreement outlines both expected start dates for the NDIS rollout across Queensland areas and the agreed participant intake per quarter. To assist services providers with planning for the NDIS information about the expected timeframe for each area's transition is available here. The completion date is when it is agreed that delivery of disability services for all eligible clients will be funded through the NDIS.

Registering as an NDIA service provider

Organisations interested in registering as a provider with the NDIS in Queensland can find out more about the registration process by visiting the NDIS website

Please refer to the NDIA Provider Guide to Suitability for guidance on qualifications, experience, capacity and approvals required to provide specialist disability services.

Quality and safeguards during transition

Queensland's existing quality and safeguards system applies to all NDIS providers registered to deliver specialist disability services in Queensland during the NDIS transition.

NDIS Industry Briefing

Catch up on information shared at the NDIS Industry Briefing held in Brisbane on 25 September 2017.

The briefing provided an overview of key trends from year one of the NDIS transition in Queensland, and included valuable insights from participant and provider experiences.

The NDIS in Queensland rollout data and trends booklet (PDF, 2.6 MB)

Watch presentations

Watch all presentations and access presentation material from the day



For more information

Find out more information about the NDIS, access general information about the scheme and sign-up for the NDIS e-newsletter or call the NDIS Hotline 1800 800 110.

Find out about Queensland’s NDIS preparations, access the Queensland NDIS events calendar and sign up to our NDIS e-blast

Read the Queensland specific NDIS factsheets or current services for Queenslanders with disability or call 13 QGOV (13 74 68)

Follow us on Twitter @NDIS and @disabilityQLD

For people with hearing or speech loss: TTY 1800 555 677

For people who need help with English: TIS 131 450

Speak and listen: 1800 555 727.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.