Social services

Social services reforms span across the broader service system.

As a key part of these reforms, the department is partnering with stakeholders to develop a future-focused strategy for Queensland’s community services industry. This industry encompasses the wide range of organisations that operate across the state to support vulnerable Queenslanders and promote their participation and wellbeing — for example, child safety, disability, and domestic and family violence services, as well as services for young people, seniors, women, people from culturally and linguistically diverse backgrounds, and Aboriginal and Torres Strait Islander peoples.

The department is also:

  • improving the way it invests in services to achieve the best possible outcomes for clients and increase the effectiveness of our programs, including through the co-development and implementation of outcomes frameworks and innovative investment initiatives (for example, social benefit bonds)
  • co-designing service integration and place-based approaches, in collaboration with partners
  • supporting service innovation and improvement initiatives, in conjunction with non-government organisations and other strategic partners.

The monthly communique of the Social Services Performance and Reform Program provides details of these and other initiatives.

Report on the future of community services in Queensland

To inform the reform agenda, the department partnered with the Community Services Industry Alliance and Deloitte Access Economics to deliver the Forecasting the Future: Community Services in Queensland 2025 (PDF, 4.8 MB) Forecasting the Future: Community Services in Queensland 2025 (RTF, 646 KB) report.

This report provides an overview of the current and future state of the industry, based on social and economic data, and sets out future industry implications and success imperatives.

Report findings show that the community services industry is one of the state’s fastest-growing industries. Forecasts for 2015–25 show its average annual employment growth will be 3.8%.

The report also outlines the significant changes the industry is experiencing, including the growth of market-based approaches to service delivery, the impact of new technologies, and moves to diversify and expand the industry’s funding base. Population growth, an ageing population, changing levels of employment and a changing economic environment will impact the demand for services, and the ability of the industry to attract and retain a strong workforce with fit-for-purpose skills and expertise. To meet the needs of Queenslanders into the future, it is critical that the industry embraces new technologies, develops new ways of designing, financing and providing services, and builds a strong workforce with the diverse range of job roles and skill sets to deliver these innovations.

Data contained in the Forecasting the Future report is helping the industry and government understand and respond proactively these changes and challenges.

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