Department of Communities, Disability Services and Seniors

HSQF self-assessment - for new providers of disability services in Queensland

New providers that do not hold HSQF certification or an alternative approved accreditation/certification and want to deliver a prescribed disability service are required to complete a self-assessment against the Human Services Quality Standards (PDF, 275 KB) Human Services Quality Standards (RTF, 71 KB).

Self-assessments are to be submitted to the department for a completeness review before NDIS registration can be finalised. 

From 16 July 2018, the department is implementing a new process and requirements for self-assessments.

Providers are required complete a HSQF self-assessment application form HSQF self-assessment application form (PDF, 869 KB) HSQF self-assessment application form (DOCX, 113 KB) and submit this form to the department via the HSQF mailbox for initial assessment.

Based on the business structure of the provider (sole trader or business/organisation), the department will then:

  • refer the provider to an online portal for completion of the self-assessment and uploading of documentary evidence or

  • release the HSQF self-assessment workbook version 3.0 (available in two formats Excel and Word) to the provider for completion and return to the department along with required documentary evidence.

Self-assessment requirements for providers have been updated to further clarify obligations of providers in relation to key legislative safeguards such as restrictive practices and criminal history screening as well delivering services to NDIS participants.

All completed self-assessments require a signed Declaration (endorsed in the workbook or the online portal) by an accountable officer confirming the accuracy of the self-assessment including any plans for improvement actions. Where a provider has used the services of an external person (e.g. Consultant) to complete the self-assessment, this person will also need to sign a Declaration.


For Sole Traders: evidence of an application (e.g. email notification that an application has been made) or current positive notice for the relevant criminal history screening requirements is required before the department can commence review of a self-assessment

  • For organisations: evidence of appropriate policies and procedures need to be provided with the self-assessment workbook

Self-assessment - review process

  • Completed self-assessments will be reviewed by the department to ensure their completeness including the requirement that all specified quality and safeguarding requirements have been addressed. The department will also request copies of core policies and procedures or other documents (e.g. business plan risk management plan/ framework) that relate to quality service delivery and legislative safeguards as part of the review process.

  • Incomplete self-assessments will be returned to providers for completion and resubmission.

  • Where a self-assessment is identified as complete, the provider will receive (via email) a letter of notification from the department confirming acceptance and completeness of the HSQF self-assessment. This approval applies to the registration groups identified as pending state approval. This letter can be used as evidence of acceptance of the HSQF self-assessment for uploading to the NDIS provider portal.

Self-Assessment application checklist

  • Ensure the self-assessment application form is complete and signed
  • If relevant to your application, provide a copy of any professional qualifications and membership
  • Email completed self-assessment application form and a copy of the 'pending state approval' letter from the NDIS listing the registration groups that could not be approved to