Department of Communities, Disability Services and Seniors

Overview of the NDIS

The National Disability Insurance Scheme (NDIS) is a new way of providing individualised support for people with permanent disability that affects their ability to take part in everyday activities. The NDIS is being progressively rolled out across Queensland over three years from 1 July 2016 to 30 June 2019. This three year period is called transition.

During transition to the NDIS, the Queensland Government is committed to ensuring that Queenslanders with disability continue to be protected by a robust quality and safeguards system.

The Australian Government, in partnership with states and territories, has designed a quality and safeguards framework for the NDIS to come into effect nationally following transition to full scheme in July 2019. The national framework means that people participating in the NDIS can expect consistent standards and safeguards wherever they live in Australia. The national framework will be administered by the NDIS Quality and Safeguards Commission which comes into effect in Queensland from 1 July 2019. Further information about the process and timing to transfer relevant state quality and safeguards functions to the Commission and what this means for NDIS registered providers will be advised as it becomes available.

Protecting the rights and safety of people with disability

Queensland’s quality and safeguards system

The national quality and safeguarding system will be in place by 1 July 2019. In the meantime, Queensland’s existing quality and safeguards framework will apply to NDIS registered providers that operate in Queensland and provide prescribed services (those services listed in the Disability Services Regulation 2017). Queensland’s existing quality and safeguards system is a robust mix of legislative and non-legislative measures. More information on the legislative requirements and safeguards that apply to providers can be found in NDIS Provider Registration Guide to Suitability (Guide to Suitability).

Prescribed services

Information on different Registration Groups that providers can apply for can be found in the Guide to Suitability. Of the registration groups listed, the prescribed services that are subject to quality and safeguards requirements are:

Section 4 - Guide to Suitability - Registration Groups:

  • Development Daily Life Skills [Development - Life Skills] - 0117
  • Daily Personal Activities - 0107
  • High Intensity Daily Personal Activities - 0104
  • Assistance with Daily Life Tasks in a Group or shared living arrangement [Daily Tasks/Shared Living] - 0115
  • Participation in Community, Social and Civic Activities [Participate Community] - 0125
  • Group and Centre Based Activities [Group/Centre Activities] - 0136
  • Management of Funding for Supports [Plan Management] - 0127
  • Assistance in co-ordinating or managing life stages, transition and supports [Life Stage, Transition] - 0106.

Section 5 - Guide to Suitability - Professional Registration Groups

  • Specialist Positive Behaviour Support [Behaviour Support] - 0110
  • Early Intervention Support for Early Childhood - 0118
  • Support Co-ordination - 0132
  • Therapeutic Supports - 0128
  • Interpreting and Translation - 0121 (No demonstration of compliance with HSQF required).

Criminal History Requirements

Providers intending to provide prescribed disability services are required to meet Queensland’s criminal history screening requirements. There are separate criminal history screening systems for services to children and young people (Blue Card) and adults (18 years and over) with a disability (Yellow Card). These systems provide for exemptions for registered health practitioners and other professionals. Please refer to the websites below for further information.

Further details on how the blue card and yellow systems apply to providers is available in the Information Sheet: Screening Scenarios for Persons Engaged in Disability Services (PDF).

Note: Sole traders require evidence of a positive notice prior to NDIS registration approval and commencement of service delivery in Queensland. This notice can be in the form of a Blue Card where services are delivered to children and young people only, a yellow card where services are delivered to adults only, or a Blue Card with a Yellow Card exemption notice where services are provided to children and adults.

Risk Management and Criminal History Screening in Queensland

Compliance with both the Yellow and Blue Card systems in Queensland also require the implementation of a risk management strategy. Further information on these can be found at:

For further information of criminal history requirements and relevant forms please contact Blue Card Services, Department of Justice and Attorney General or the Criminal History Screening Unit (Yellow Card), Department of Communities, Disability Services and Seniors.

Blue Card Services
Phone: 1800 113 611

Criminal History Screening Unit (Yellow Card)
Phone: 1800 183 690

Complying with the HSQF

When registering with the NDIS to deliver prescribed services (those services listed in the Disability Services Regulation 2017), providers will need to show evidence of a capacity to comply with the Human Services Quality Framework (PDF, 1.3 MB) Human Services Quality Framework (RTF, 1 MB) (HSQF). In Queensland, compliance with HSQF requires providers to demonstrate that they meet or have the capacity to meet the Human Services Quality Standards through one of the following ways:

  1. current HSQF certification for disability services, issued by a certifying body accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) or
  2. evidence of an alternative certification or accreditation as approved by the Department of Communities, Disability Services and Seniors on a case-by-case basis or
  3. a self-assessment against the Human Services Quality Standards (these standards have been mapped to the National Standards for Disability Services).

Refer to the HSQF Demonstration method table (PDF, 332 KB) HSQF Demonstration method table (RTF, 87 KB) version 2.2 for information on how the HSQF applies to the different NDIS registration groups.

Once reviewed and accepted by Queensland’s HSQF team, evidence of meeting quality assurance requirements for initial NDIS registration can be uploaded by the provider to the NDIS Myplace provider portal.

For more information:


Queensland Government agencies

Queensland Government departments (excluding the Department of Communities, Disability Services and Seniors (DCDSS) delivering disability services under the NDIS are not required to provide evidence of compliance with the HSQF. These government providers will remain subject to and regulated by their own specific set of quality and safeguard measures.

DCDSS delivered specialist disability services registered with the NDIS will be subject to the safeguards contained in the Disability Services Act 2006 and will be required to provide evidence of compliance with the HSQF.

Allied Health professionals

Allied health and other professionals (e.g. Psychologists, Speech Pathologists, Social Worker, Counsellors) are exempt from demonstrating compliance with the quality assurance requirements of the HSQF where they are:

  • registered as a sole trader, or working as part of a group or a consortium of allied health or other human service professionals and
  • registering to deliver prescribed disability services solely under Section 5 Professional Registration Groups of the Guide to Suitability and
  • the registration groups directly align to their professional qualifications.Professionals working in Queensland will need to check the Disability Services Act 2006 and Working with Children (Risk Management and Screening) Act 2000 to ensure they are meeting their legislative requirements for criminal history screening.

Specialist Behaviour Support and Support Coordination

  • Professional practitioners (e.g. social or health science professional) who do not hold a relevant professional qualification and membership as specified in the NDIS Provider Registration Guide to Suitability for Specialist Behaviour Support (0110) and Support Coordination (0132) may be eligible for registration approval based on a competency assessment. For further information on the competency framework, contact the HSQF team on (07) 3247 3072 or email
  • Where a professional practitioner or business expands the scope of their NDIS registration to include a prescribed disability service that is listed in Section 4 Registration Groups in the Guide to Suitability they must ensure they meet the requirements of the HSQF
  • These professionals must remain registered with their relevant professional body or board and comply with relevant ethical standards.