The Human Services Quality Framework (HSQF) is the quality assurance framework for assessing and promoting improvement in the quality of human services.
The HSQF applies to:
The Human Services Quality Framework describes how the HSQF applies to in-scope organisations and services.
An updated version of the Quality Framework Quality Framework Version 7.0 commences from 1 October 2020.
The changes incorporated into V7.0 are described in the Quality Framework - Version Control Register and Log of Changes Quality Framework - Version Control Register and Log of Changes .
The HSQF was developed in collaboration with the non-government sector to maintain important safeguards for people using services while streamlining quality requirements. It incorporates:
The Department of Housing and Public Works has previously implemented a modified version of the HSQF for its Specialist Homelessness Services. The Department of Housing and Public Works website provides further details about how the HSQF is implemented by that department.
The HSQF team welcomes feedback about all aspects of the Human Services Quality Framework including HSQF resources and processes. Organisations participating in HSQF quality assessment activities, people using services and certification bodies are encouraged to provide feedback about their experiences of the HSQF quality and safeguards system.
Your feedback helps us to improve HSQF. We appreciate hearing about your positive experiences but also want to understand any challenges or concerns you have.
You can provide feedback by phoning 1800 034 022 or sending an email to hsqf@communities.qld.gov.au
Human Services Quality Framework Team
Free call: 1800 034 022
Email: hsqf@communities.qld.gov.au
This work is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence
Version 7.0 was released on 1 October 2020.
The NDIS Quality and Safeguards Commission commenced operation in Queensland on 1 July 2019, replacing Queensland's existing quality and safeguards functions including NDIS provider registration. The Commission is responsible for registering and regulating NDIS providers and overseeing provider quality; and compliance with the NDIS Practice Standards and Code of Conduct. For further information visit the Commission's website.