Department of Communities, Disability Services and Seniors

Streamlined agreements

A streamlined approach from 1 July 2014

The Department of Communities, Child Safety and Disability Services (the department) funds non-government organisations to deliver a range of frontline services that enable vulnerable Queenslanders to improve their lives.

The department is rolling out a range of red tape reduction reforms that are streamlining internal processes making it easier to do business with the department and ensuring services can be delivered as efficiently as possible.

To support the Queensland Government’s commitment to reduce red tape by 20% by 2018, the department has streamlined its agreements.

The new streamlined agreements are shorter and clearer than the previous versions and are designed to simplify the contracting process for our service delivery partners and to support improved service delivery.

From 1 July 2014, the department will use two streamlined agreements:

  1. The Service Agreement – to be used for the majority of service delivery funding.
  2. The Short Form Agreement – to be used for services or activities that are low risk and generally for funding under $100,000 per annum.

From 1 July 2014, as previous versions of the service agreement end (i.e. agreements entered into between 1 July 2010 and 30 June 2014), and as new funding is approved, a funded organisation will move to the new streamlined service agreement. Under the new streamlined agreement an organisation will have a maximum of three streamlined service agreements with the department.

Benefits of changes

  • Fewer agreements
  • Shorter and simpler agreements
  • Less duplication
  • Greater consistency in format and requirements
  • Alignment to whole-of-government changes.

Alignment to Whole-of-Government Standard Suite of Contracts

From 1 July 2014 the department will use the whole-of-government Standard Suite of Contracts as the basis for our streamlined agreements including:

  • Service Agreement - Standard Terms and
  • (Short Form) Terms and Conditions.

The Standard Suite of Contracts provides the standard terms and conditions for all social services funding across the Queensland Government. Further information about the Standard Suite of Contracts is provided below.

The Service Agreement

The streamlined Service Agreement is used for the majority of service delivery funding and comprises two parts:

  • Whole-of-Government Standard Terms and
  • Funding and Service Details.

Funding and Service Details:

  • Funding and Service Details - Child Safety, Youth and Women 
  • Funding and Service Details - Community Services and Seniors
  • Funding and Service Details - Community Care
  • Funding and Service Details - Disability Services

The Funding and Service Details have been developed by the department to align with the Whole-of-Government Standard Terms and detail the specific provisions for the funding and contact details and includes one or more Funding Schedules.

The Funding Schedule forms part of the Funding and Service Details and prescribes the funding and the services to be delivered and reporting requirements. Disability Services and Community Care service agreements include only one Funding Schedule. Service Agreements for Community Services and Community Service and Seniors; Child Safety, Youth and Women may include one or more Funding Schedules.

The Short Form Agreement

The streamlined Short Form Agreement is designed for services or activities that are low risk and is generally used for funding under $100,000 per annum. The Short Form Agreement comprises two parts:

  • Whole-of-Government (Short Form) Terms and Conditions and
  • Particulars.

There are two versions of the Particulars:

  • Particulars for Service Provision
  • Particulars for Non-Service Provision e.g. events, products or minor assets.

Where an organisation is funded for service provision, under $100,000 per annum and has a streamlined Service Agreement in place, the funding will generally be added to the Service Agreement though a Funding Schedule, rather than entering into a separate Short Form Agreement.


Organisations will transition to streamlined agreements from 1 July 2014 and:

  • as existing ‘common’ agreements expire and new funding is approved/provided for continuation of service delivery or earlier at mutual convenience.
  • as new funding is allocated to new organisations.
  • where significant variation is required to existing ‘common’ agreements.

Key supporting documents and information

Standard Suite of Contracts

The Standard Suite of Contracts is to be used by all Queensland Government agencies as a basis for contracting the delivery of social, economic and cultural services, for the provision of funding to community organisations, and for sponsorship arrangements.

The Standard Suite of Contracts facilitates a contemporary, consistent, ‘One Government’ approach to contracting of social services and is designed to make it easier to do business with government.

The Standard Suite of Contracts, including the Service Agreement - Standard Terms (PDF) and the (Short Form) Terms and Conditions (PDF), is published on the Department of Housing and Public Works’ website.

Funding and Service Details and Short Form Particulars

The Funding and Service Details (Version 1.0) documents can be accessed here:

The Short Form Particulars (Version 1.0) documents can be accessed here:

Previous versions of Service Agreements

Service agreements used prior to 1 July 2014, Service Agreement (Part A) – Standard Terms of Funding, Service Agreement (Part B) – Specific Terms of Funding and Service Agreement (Part C) – Specifications, are available on the archive page.

Service Agreement Resources

Understanding Geographic Catchment Areas

Geographic Catchment Areas are generally used in service agreements to identify where funded services will be delivered.

Geographic Catchment Areas are also used to map data about services in a common way and better show the coverage and spread of service delivery across Queensland. This information can be used to identify need and gaps in service delivery and to inform the department’s future investment decisions.

In service agreements, Geographic Catchment Areas can be described in one of three ways:

  1. Australian Bureau of Statistics, Statistical Areas Levels 2, 3 and/or 4 (SA2s, SA3s or SA4s).
  2. Child Safety Service Centre Catchment Areas – these will be translated to ABS Statistical Areas for the department’s planning and investment purposes.
  3. Other - for the odd situation where ABS Statistical Areas are not suitable.

The use of the ABS Statistical Areas (SAs) is the department’s preferred way of describing the Geographic Catchment Area. Additional information regarding SAs can be found from the Australian Bureau of Statistics.

To assist funded organisations in understanding the SAs specified in their agreements, the following two documents are available:

Contact for further information

If you cannot locate a document on Our Website, please contact Us and We will assist You or provide You with a copy of the document. To discuss the changes further, please contact your regional office.

Is your feedback

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