Streamlined agreements

A streamlined approach

The Department of Communities, Disability Services and Seniors (the department) funds non-government organisations to deliver a range of frontline services that enable vulnerable Queenslanders to improve their lives.

There are two streamlined agreements currently being used by the department:

  1. The Service Agreement – to be used for the majority of service delivery funding.
  2. The Short Form Agreement – to be used for services or activities that are low risk and generally for funding under $100,000 per annum.

Alignment to Whole-of-Government Standard Suite of Contracts

The whole-of-government Standard Suite of Contracts is the basis for our streamlined agreements including:

  • Service Agreement - Standard Terms and
  • (Short Form) Terms and Conditions.

The Standard Suite of Contracts provides the standard terms and conditions for all social services funding across the Queensland Government. Further information about the Standard Suite of Contracts is provided below.

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The Service Agreement

The streamlined Service Agreement is used for the majority of service delivery funding and comprises two parts:

  • Whole-of-Government Standard Terms and
  • Funding and Service Details.

Funding and Service Details: 

  • Funding and Service Details - Community Services and Seniors
  • Funding and Service Details - Community Care
  • Funding and Service Details - Disability Services

The Funding and Service Details have been developed by the department to align with the Whole-of-Government Standard Terms and detail the specific provisions for the funding and contact details and includes one or more Funding Schedules.

The Funding Schedule forms part of the Funding and Service Details and prescribes the funding and the services to be delivered and reporting requirements.

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The Short Form Agreement

The streamlined Short Form Agreement is designed for services or activities that are low risk and low value. The Short Form Agreement comprises two parts:

  • Whole-of-Government (Short Form) Terms and Conditions and
  • Particulars.

There are two versions of the Particulars:

  • Particulars for Service Provision
  • Particulars for Non-Service Provision e.g. events, products or minor assets.

Where an organisation is funded for service provision of a low risk, low value activity and has a streamlined Service Agreement in place, the funding may be added to the Service Agreement though a Funding Schedule, rather than entering into a separate Short Form Agreement.

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Key supporting documents and information

Standard Suite of Contracts

The Standard Suite of Contracts is to be used by all Queensland Government agencies as a basis for contracting the delivery of social, economic and cultural services, for the provision of funding to community organisations, and for sponsorship arrangements.

The Standard Suite of Contracts facilitates a contemporary, consistent, ‘One Government’ approach to contracting of social services and is designed to make it easier to do business with government.

The Standard Suite of Contracts, including the Service Agreement - Standard Terms (PDF) and the (Short Form) Terms and Conditions (PDF), is published on the Department of Housing and Public Works’ website.

Funding and Service Details and Short Form Particulars

The Funding and Service Details documents can be accessed here: 

The Short Form Particulars documents can be accessed here:

Previous versions of Service Agreements

Previous versions of service agreements and specifications are available on the archive page.

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Service Agreement Resources

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Understanding Geographic Catchment Areas

Geographic Catchment Areas are generally used in service agreements to identify where funded services will be delivered. Geographic Catchment Areas are also used to map data about services in a common way and better show the coverage and spread of service delivery across Queensland. This information can be used to identify need and gaps in service delivery and to inform the department’s future investment decisions.

In service agreements, Geographic Catchment Areas can be described in one of two ways:

  1. Australian Bureau of Statistics, Statistical Areas Levels 2, 3 and/or 4 (SA2s, SA3s or SA4s).
  2. Other - for the odd situation where ABS Statistical Areas are not suitable.

The use of the ABS Statistical Areas (SAs) is the department’s preferred way of describing the Geographic Catchment Area. Additional information regarding SAs can be found from the Australian Bureau of Statistics.

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Contact for further information

If you cannot locate a document on our website, please contact us and we will assist you or provide you with a copy of the document. To discuss the changes further, please contact your regional office.

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