Department of Communities, Disability Services and Seniors

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Shaping technology priorities for the community services industry

What’s the focus?

Partnering for the future: Advancing Queensland's community services industry 2017-25 identified technology as a key enabler for the future of the industry. The Partnering for the future: action plan 2017–18 (PDF, 814 KB) Partnering for the future: action plan 2017–18 (DOCX, 451 KB) focusses on supporting the industry to explore and adopt new technology and digital initiatives that improve client outcomes and increase productivity. 

While technology provides our industry with many opportunities, it does come with some challenges.

The ‘shaping technology priorities for the community services industry’ project intends to outline what the community services industry may look like from a technology enabled lens, helping to position the industry to utilise the power of technology to meet Queensland’s current and future service needs.

More specifically, it is expected to:

  • define what the technology landscape looks like today and what it may look like in the future
  • identify current and future technology priorities for our industry aligned to service delivery
  • highlight the common challenges and barriers to adopting new technology
  • inform potential types of initiatives/solutions to best support the industry
  • showcase existing resources and services available today, including a small sample of case studies.

Next steps

We are currently reviewing the information received via regional forums, online survey and other direct discussions, and will share the results and next steps shortly. Thank you to those who have provided input.

Who do I contact for more information?

For more information contact

Resources and support options  

There are range of great resources and services available if you would like to increase your own, and/or your organisations technology related capability. Investigate some of the links below to find out more about how to measure your digital literacy, what resources are available to help you upskill your organisation, and how you can access discounts and savings on technology. Links:

  • The Queensland Council of Social Service Community Door Technology resources provides assessment tools, information on how to develop an IT plan, helpful hints about how to use social media, and links to IT Management Resources for non-government organisations (NGOs).
  • The community programs of Infoxchange provide information about various community services specific technology resources and programs. These are focused towards using technology to improve the lives of the most vulnerable in the community and increasing digital inclusion. Infoxchange also offers a range of paid services on its broader website.
  • GoDigitalQld is a Queensland Government resource that discusses the Queensland Digital Economy Strategy and Action Plan. It provides links to key government digital programs, such as the Advance Queensland Community Digital Champions Program, and provides several digital kits and case studies to help you make the most of technology in your organisation.
  • GoDigi is an Infoxchange provided website that provides a number of learning guides for increasing your organisations technological capability.
  • ConnectingUp provides information about how your organisation can access discounts on a range of technology and software solutions, as well as providing a learning centre and a list of webinars, workshops and other technological capability building events you can attend.
  • Business Queensland provides guides about technology solutions and digital strategy for organisations, as well as a list of key events for you to attend, and access to digital business workshops.
  • The Community Care Smart Assistive Technology Collaborative Platform is an online collaborative space to share, learn and access resources and expertise relating to smart assistive technology.