Language Services Policy

In the 2011 Census, 423, 838 Queenslanders stated that they spoke a language other than English at home. This represents 9.8% of the state’s population. Also, 62, 404 Queenslanders (1.4 per cent of the state's total population) do not speak English, or do not speak it well.

The Queensland Government recognises that a significant number of people do not speak English well enough or are not able to communicate adequately with Queensland Government staff and Queensland Government funded non-government organisations to access services.

The Queensland Language Services Policy (PDF, 1.4 MB) Queensland Language Services Policy (DOCX, 25 KB) Queensland Language Services Policy (RTF, 440 KB)outlines the Queensland Government's commitment to use interpreters and translated information to improve access to the full range of government and government-funded services for people with difficulty communicating in English.

The Queensland Language Services Guidelines (PDF, 1.2 MB) Queensland Language Services Guidelines (DOCX, 954 KB) provides Queensland Government agencies with information and examples of how to implement the Queensland Language Services Policy within their agency.

The Queensland Government has released a whole of government multicultural policy, ‘Our story, our future’ and three year action plan (2016-17 to 2018-19) to drive Queensland Government action to promote our state as a united, harmonious and inclusive community. The Language Services Policy supports the multicultural policy and action plan by providing guidance on the use of language services to ensure fair and equitable service delivery for people accessing Queensland Government services.

Review of the Language Services Policy

In 2014 the former Department of Aboriginal and Torres Strait Islander and Multicultural Affairs undertook a review of the Queensland Language Services Policy to ensure it was still meeting its objective of improving access to interpreters and translated information for people accessing Queensland Government and funded community services.

A copy of the Language Services Policy Review Report (PDF, 1.1 MB) Language Services Policy Review Report (DOCX, 88 KB) (produced prior to the current government) is available for download.

Interpreter and translator services

Find a translator or interpreter
An overview of when an interpreter or translator is needed and how to find an appropriate service provider.

Queensland interpreter card
How to order and use a Queensland interpreter card.

Working with an interpreter
What you need to know about working with an interpreter.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.