Department of Communities, Disability Services and Seniors

Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.

Published informationSummary

Accessing specialist disability services

The process to access specialist disability services is guided by policies to ensure it is consistent, transparent and responsive to people who are seeking supports. The policies cover a person’s pathway through contact, assessment, prioritisation and linking to services.

Camera Surveillance Systems and Privacy (PDF, 288 KB)Camera Surveillance Systems and Privacy (DOC, 341 KB)

This document provides information about how the department handles personal information it collects via surveillance camera systems deployed in a number of its facilities.

Complaints management policy and procedure

The Complaints Management Policy sets out the responsibilities relating to complaints management.

Copyright statement

The Queensland Government's Copyright statement on the use of its copyrighted material.

Human Services Quality Framework

The Human Services Quality Framework is the quality system for funded service providers.

Policies and procedures- restrictive practices in disability services

Queensland law requires service providers, including the department, to keep and implement policies and procedures on the use of restrictive practices.

Public Interest Disclosures Policy (PDF, 377 KB)Public Interest Disclosures Policy (DOCX, 331 KB)

The department is dedicated to promoting the public interest by facilitating disclosures of wrongdoing and ensuring that public interest disclosures are correctly assessed, appropriately and thoroughly investigated, and dealt with in accordance with the Public Interest Disclosure Act 2010, ensuring suitable protection from reprisal action against a person making a disclosure.

Waste Reduction & Recycling Plan 2015-2019 (PDF, 149 KB)Waste Reduction & Recycling Plan 2015-2019 (DOCX, 779 KB)

The Waste Reduction and Recycling Plan 2015-2019 sets the department’s waste management direction and implementation, for the period 1 July 2015 to 30 June 2018.