Department of Communities, Disability Services and Seniors

Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.

Published informationSummary

Accessing specialist disability services

The process to access specialist disability services is guided by policies to ensure it is consistent, transparent and responsive to people who are seeking supports. The policies cover a person’s pathway through contact, assessment, prioritisation and linking to services.

Camera Surveillance Systems and Privacy (PDF, 286 KB)Camera Surveillance Systems and Privacy (DOC, 340 KB)Camera Surveillance Systems and Privacy (RTF, 144 KB)

This document provides information about how the department handles personal information it collects via surveillance camera systems deployed in a number of its facilities.

Complaints management policy and procedure

The Complaints Management Policy sets out the responsibilities relating to complaints management.

Copyright statement

The Queensland Government's Copyright statement on the use of its copyrighted material.

Human Services Quality Framework

The Human Services Quality Framework is the quality system for funded service providers.

Policies and procedures- restrictive practices in disability services

Queensland law requires service providers, including the department, to keep and implement policies and procedures on the use of restrictive practices.

Waste Reduction & Recycling Plan 2015-2019 (PDF, 149 KB)Waste Reduction & Recycling Plan 2015-2019 (DOCX, 779 KB)

The Waste Reduction and Recycling Plan 2015-2019 sets the department’s waste management direction and implementation, for the period 1 July 2015 to 30 June 2018.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.